Questions About Making Online Payments

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• Have you received my payment?

  Homeowners should be directed to contact their bank to see if the check has cleared. If the check has cleared but you do not show receipt of payment, provide Spectrum Association Management with a copy of the front & back of the homeowner’s check for further research.

• Am I able to make a payment by phone?

  No, we do not accept payments over the phone.

• What is my outstanding payment balance or amount due?

  Homeowners should contact Spectrum Association Management or log onto the Spectrum Association Website to view their account balances. You can access the website by typing https://spectrumam.com/homeowners/ into your web browser and logging in with the following information:

  When logging into the web portal for the first time, please select the “Create login” link. Within the next screen, enter your account number your primary email address. This email address will be linked to your login record.

  If you are one of multiple owners associated with the account number, you must select your name from the list provided. Once a match is found, you will be emailed a link to complete the login process. The emailed link will direct you to create a username (usernames must be unique) and a password. Once saved, you will be able to log into the web portal.

• Why did I receive a late fee?

  Please contact Spectrum Association Management, as they can provide payment balances or late fee information.

• Can I make my payment at a Veritex Bank?

  No, banks will not accept your payments at the bank locations.

• I inadvertently paid more than I should have. How do I get a refund?

  Please contact Spectrum Association Management at (972) 236-6204.

• Where should I mail my payment?

  Using mailing labels or envelopes included with coupon books or envelopes included with statements, homeowners can mail their payment with the coupon to: The checks should be made out to the Association’s full name.

  P.O. Box 299008
  Lewisville, TX 75029